Refund Policy Vietnam Eyelash Factory

Vietnam Eyelash Factory guarantee to supply the right item and premium quality lashes for our customers. However, we cannot avoid situations where customers have problems when receiving goods. So we have a warranty policy to best support customers as below:

Refund cases
- The product does not match the requirements of the order
- The product is damaged, cannot be used in all cases
- The product is lost in transit due to the fault of the sender (We)
Refund Process
1. You take a photo/video record the moment you open the box/discover the problem.
2. Please send us the damaged products back (Note: Please keep the product in its original condition) and pay the shipping cost for the return item.
3. After receiving the refundable product. We will conduct an inspection. If the product is defective by us. We will pay for the return shipping
4. After checking and discussing with you. We will process your refund.
However, we also do not want this unfortunate situation to happen, so we always encourage our customers that we can bring the matter up for both parties to find a solution, such as a refund with only defective boxes, discount on the following orders,….